- If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request through email [email protected]mart.com.bd. The return requests must be raised within 5 days from the date of delivery.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
- For any reason you are dissatisfied with any of your purchases and wish to return them, please contact Customer Support for instructions. Please be prepared to provide your order number and the reason for the return.
- Please write us at: [email protected] or inform us 880 1675218363
Valid reasons to return an item
- The delivered product is damaged (i.e. physically destroyed or broken)
- The delivered product is incomplete (i.e. has missing items and/or accessories)
- The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
- The delivered product does not match the product description or picture (i.e product is not as advertised)
- The delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items as non-returnable those are temperature control-based medicines or products(i.e temperature sensitive items, injection vials, etc.)
Conditions for Returns
- The product must be unused, unworn, unsealed, and without any flaws.
- The product must include the original tags, invoice, and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Zenith Mart packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.
Issuance of Refunds
- The processing time of your refund depends on the type of refund and the payment method you used.
- The refund period/process starts when Zenith Mart has processed your refund according to your refund type.
- The refund amount covers the item price and shipping fee for your returned product.
- Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful).
- Refunds from canceled orders – Refund is automatically triggered once cancelation is successfully processed.
- Refunds from failed deliveries – The refund process starts when the item has reached Zenith Mart. Please take note that this may take more time depending on the area of your shipping address.
- The refund will be processed within the next 7-10 working days for returned, canceled, and failed delivery items.